We are delighted: our hotel has been awarded the "Best Customer Experience 2024" certificate by SHL! For us, this means one thing above all - our guests feel at home with us, and that is precisely our greatest goal.
The special thing about it? A mystery hotel tester from SHL visited us undercover and took a close look at our service.
What was tested?
The following points were assessed:
- Cleanliness
- Food quality
- Sustainability
- Upselling
- Security
- Appearance of the team
- Compliance with legal regulations
- Maintenance & servicing
- Equipment & furnishings
- Online marketing
The result: "Outstanding " - a rating that makes us incredibly proud!
A big thank you!
This award confirms our commitment to the highest quality and best service. A huge thank you goes to our team, who give their best every day, and to our guests - your support and feedback motivate us to keep growing!
We look forward to welcoming you again and to giving you an unforgettable time!
